Last updated: 24/08/2026
Williamstown Family Dental Group (“we”, “us”, “our”) is committed to protecting your privacy. As a provider of dental (health) services in Victoria, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and by the Health Records Act 2001 (Vic).
What We Collect
Contact and identity details — name, date of birth, address, phone, email, emergency contact.
Health information — dental and relevant medical history, clinical notes, X-rays, medications and allergies. This is “sensitive information” with extra legal protection.
Billing and rebate details — Medicare, DVA, private health fund and payment information.
Website information — IP address, device and browsing data, and information from cookies and online advertising tags (see below).
How We Collect It
Directly from you — in person, by phone, email, our website forms, and when you book.
Through our website — via forms and through cookies and tracking technologies.
From third parties where necessary — such as referrals from other practitioners, or your health fund, Medicare or DVA.
Why We Use and Disclose It
We use your information to provide dental care, manage appointments and reminders, process payments and claim rebates (health funds, Medicare, DVA, HICAPS), communicate with you, run website analytics and advertising, and meet our legal obligations.
We may disclose it to: other treating practitioners and specialists; health funds, Medicare, DVA and HICAPS; our online booking provider (dentalhub.online); our website, IT and advertising providers (Squarespace and Google); and regulators or others where required by law. We do not sell your personal information.
Health Information and Consent
We collect health (sensitive) information with your consent and where reasonably necessary to provide your care, or where otherwise permitted by law. If you choose not to provide certain information, we may be unable to provide appropriate treatment.
Overseas Disclosure
Some providers store or process information outside Australia — Google (advertising and analytics) and Squarespace (our website platform), both in the United States. We take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
Cookies and Online Advertising
Our website uses cookies and Google advertising tags to measure and improve our advertising. You can opt out by adjusting your ad settings at adssettings.google.com or by managing cookies in your browser.
Security and Retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We retain health records for the minimum periods required by law — in Victoria, generally at least 7 years from your last visit, and for children until they turn 25.
Access, Correction and Complaints
You may ask to access or correct the information we hold about you by contacting us below. If you have a privacy concern, please contact our Privacy Officer first. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au) or, for health information in Victoria, the Health Complaints Commissioner (hcc.vic.gov.au).
Contact Us
Privacy Officer: Dr Leslie Tu
Williamstown Family Dental Group
87 Douglas Parade, Williamstown, Victoria 3016
Phone: (03) 9397 6079 | Email: admin@wfdg.com.au
We may update this policy from time to time; the current version is always on our website.